Virtual Assistant & Medical Billing Specialist
Sameer Ali
📍 Pakistan | 📞 +92 330 3787336 | ✉ sameerali1744@gmail.com
About Me
Customer-focused and detail-oriented healthcare support professional with over 4 years of experience in front desk operations, virtual assistance, and medical billing within fast-paced clinical settings. Adept at managing high call volumes, resolving insurance and scheduling inquiries, verifying benefits, and coordinating communication between patients, providers, and billing teams. Known for professionalism, accuracy, and the ability to maintain a calm and efficient presence—both in-person and virtually.
Key Skills
- Virtual Assistance & Front Desk Support
- Insurance Verification & Billing Follow-up
- Appointment Scheduling & Patient Intake
- EHR & Billing Software (Epic, Tebra, Athena, ECW, ICANOTES)
- Medical Billing & Coding Knowledge
- HIPAA Compliance
- Strong Communication & Customer Service
- High Call Volume Management
- Microsoft Office Suite (Excel, Word, Outlook)
- Attention to Detail & Time Management
Professional Experience
Virtual Assistant & Front Desk Support
Alpha Mental Health Services – Texas, USA
Jan 2024 – Present
Serve as the first point of contact for patients in a virtual behavioral health setting.
Manage appointment scheduling, reminders, and digital check-ins.
Verify insurance eligibility and communicate benefits.
Support clinicians with documentation and EHR updates.
Assist with billing and follow-up on balances.
Maintain confidentiality in line with HIPAA standards.
Customer Care Representative – Medical Billing
Manhattan Medical Arts PLLC – New York, NY
Dec 2021 – Dec 2023
Handled high call volumes on billing and insurance issues.
Explained co-pays, deductibles, and statements clearly.
Resolved denials and ensured accurate claims.
Ensured HIPAA compliance with sensitive data.
Maintained patient satisfaction through timely follow-up.
Key Skills
Core competencies that drive my success as a Virtual Assistant & Medical Billing Specialist.
Virtual Assistance & Front Desk Support
Efficiently manage front desk operations, patient intake, and provide seamless virtual assistance in clinical settings.
Insurance Verification & Billing Follow-up
Expert in verifying insurance eligibility, communicating benefits, and following up on billing to ensure accurate claims.
Appointment Scheduling & Patient Intake
Skilled in handling high call volumes, scheduling appointments, and managing digital check-ins for optimal patient flow.
EHR & Billing Software
Proficient with Epic, Tebra, Athena, ECW, and ICANOTES for documentation, billing, and workflow management.
Medical Billing & Coding Knowledge
Solid understanding of medical billing processes, coding standards, and claims resolution.
HIPAA Compliance
Maintain strict confidentiality and compliance with HIPAA regulations in all patient interactions and data handling.
Communication & Customer Service
Strong communicator with a focus on professionalism, clarity, and patient satisfaction.
High Call Volume Management
Adept at managing and prioritizing large volumes of calls and inquiries efficiently.
Microsoft Office Suite
Experienced with Excel, Word, and Outlook for documentation, reporting, and correspondence.
Attention to Detail & Time Management
Meticulous in task execution and effective at managing time in fast-paced environments.
Let's work together
Contact me for virtual assistance or medical billing support.